Frequently Asked Questions!

  1. White stuff is forming on my fountain, what can I do about it?
    1. That’s going to be calcium! Unfortunately here in Arizona, our water is hard and full of minerals. When the water in your fountain evaporates, it leaves all these minerals behind which cause the white spots to form.  We offer additives that help to prevent and remove mineral stains, as well as a water filter that attaches to the hose to filter some of the minerals.  Some light scrubbing with a soft brush may rid your fountain of the top layer, but it is almost impossible to return the fountain to “New” condition.
  2. Why is my water turning green?
    1. That would be algae.  Algae will develop in water if left untreated, particularly in the warmer months.  We carry various solutions to controlling algae, both liquids and solid cubes.  All are safe for birds, plants and animals in their diluted form.  Some are also safe for fish.  We do not recommend bleach or most pool chemicals as the may shorten the life of the pump.
  3. Why does my fountain smell funky?
    1. Your fountain most likely needs a bath! Although not often, fountains do need a cleaning here and there. We recommend turning the fountain off, draining the water, and scrubbing or removing all debris.
  4. Why is my fountain making strange noises?
    1. This is most likely due to your pump! Sometimes pumps can be placed or can move into a position where they shouldn’t be. This can cause unwanted vibrating, air bubbles, amongst other problems. Sometimes in these positions, your pump may just lack water. This can cause problems by making your pump “run dry”. We recommend water exceeds your pump’s height by about 2 inches at least for best results.
  5. Can I leave my fountain running all day?
    1. You sure can! Fountains recycle the water over and over, so as long as they don’t run dry, you should be fine! If you plan on leaving home for an extended period of time we recommend unplugging it to avoid having the pump run dry.
  6. Why am I losing water?
    1. Fountains are going to have different amounts of water-loss. Reasons may include:
      1. Evaporation –Most fountains in sunlight will lose water throughout the day, especially during the warmer months.
      2. Splashing –Especially with larger fountains there may be some splash, and with time, it adds up to more than one would think!
      3. Wildlife –Many times birds and even some four-legged friends will drink from fountains, and as long as we use SAFE products such as ours, this is fine!
      4. Rubber Grommet – Sometimes when installing fountains, the grommet can be placed improperly quite easily which may cause unwanted water loss. This can be fixed by readjusting and placing new plumber’s putty atop of the grommet.

Zona Fountains Inc.|
2515 E. Fort Lowell Road|
Tucson, Arizona  85716|
(520) 325-3888

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